Shipping policy

Orders are dispatched within 2–5 working days after payment and receipt of any required prescription or licence, subject to stock.

• International courier for small and medium orders, with tracking
• Air cargo for bulk orders
• The method and cost are shown in your quotation

Injections, pens, biologics and other temperature-sensitive products are packed in insulated boxes with gel ice. Please arrange to receive them promptly and refrigerate immediately.

Courier delivery usually takes 5–12 working days depending on the destination and customs clearance. These are estimates, not guarantees.

Import duties, taxes and clearance charges in the destination country are the buyer's responsibility unless agreed otherwise. Shipments held by customs because of missing permits are outside our control.

We share the tracking number by WhatsApp or email once your order is dispatched.

Please inspect your parcel on arrival and report any damage, shortage or temperature issue within 48 hours, with photos of the outer box, packaging and products, to export@vintexglobal.com.