Returns & refunds

For safety and regulatory reasons, medicines that have left our control cannot be returned or resold, so we cannot accept returns for change of mind.

• The product arrived damaged or the seal was broken
• You received the wrong product or quantity
• A cold-chain product arrived outside its required temperature
• The product was already expired on arrival

Write to export@vintexglobal.com within 48 hours of delivery with your order reference, photos of the products and packaging, and a short description. We may ask you to keep the goods until our review is complete.

Once confirmed, we will send a replacement or issue a refund for the affected items. Refunds are made to the original payment method, usually within 7–14 working days.

You can cancel an order free of charge before it is dispatched. Once dispatched, the returns rules above apply.